Our Call Handlers

Your first point of contact. Call up and speak to our straight-talking, knowledgeable advisors about your accident. They’ll tell you within minutes if you could be owed compensation. Simply call up, talk us through your accident, and get the answers you need. Start your claim the easy way, with Claims People.

Lee Lucas

Head of Customer Operations

Heading up our call handling team and all customer service operations, Lee keeps your needs front of mind. His mission is to make sure that our customers can access the legal help they need, quickly and efficiently.

Our Legal Team

Your claim is in safe hands with our legal experts. Led by Kelly Affronti, our Legal and Compliance Team is made up of expert litigators and claim handlers who are well-equipped to manage your case and see your claim through to the end. Ask your questions along the way, and trust that the answers are backed by years of experience.

Kelly Affronti

Legal & Compliance Manager

As an experienced Legal Operations Manager, Kelly makes sure that we deliver the clear, effective service you deserve. Starting her career with a first-class degree in Law and an LLB Law degree, Kelly has since gained many years of experience in personal injury law. Much like the whole team at Claims People, she really knows her stuff.

Our partner panel

We've partnered with top-notch law firms to connect you with the best in the business. After you speak with us and your claim is processed, your case may be transferred to one of our panel firms. We have absolute faith in these experts and can assure you that you'll be well looked after. For more information, ask your call handler about our panel when you start your claim.

Our business team

Will Herbertson

Managing Director

Meet Will, our go-to guy for all things customer journey, taking a digital and marketing focus in our Consumer Legal Division. He works behind the scenes, making sure everything runs like a well-oiled machine.

John Kushnick

Legal Operations Director

Meet John, our seasoned expert in personal injury law and senior management. He's our top lawyer, ensuring our customers have a smooth ride from the initial claim all the way to that final settlement.

Ian Adams

Associate Director

Ian is the king of managing relationships and making fresh connections with top-quality legal partners to join our panel. With a solid background in legal services and insurance, Ian's the guy who knows how to make things click.

Anthony McGuiness

IT Director

Meet Anthony, our IT guru with a wealth of experience in personal injury and insurance. He's the brains behind the scenes, making sure all the IT programs are cutting-edge and user-friendly so that you have a smooth experience with us.

Marcus Lamont

Group People Director

Meet Marcus, our HR powerhouse with over 20 years of international experience. He's the driving force behind talent recruitment and development, ensuring you're supported by highly trained professionals at Claims People.

Chris Higham

Group Finance Officer

Chris is our number-cruncher extraordinaire! As a qualified accountant with a ton of financial management wisdom, he navigates the ins and outs of finance and senior management like a pro. Chris is the driving force behind our business's financial performance.

Meet the team